Frequently Asked Questions
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How does the app work?
While driving, the blue dot on the map shows your position, and the
route is shown as a blue line. At each audio point of interest, a
window opens and the commentary starts automatically. You can expand
it to see photos, videos, or other information about the site. Once
a tour is downloaded, all audio files, maps, and information are
available offline. Only external links and YouTube videos require
an internet connection. Instructions and directions are built into
the commentary, so you don't need to use another GPS.
How much does a tour cost?
Each Exploor tour is a one-time purchase per car, not per person.
The Lake Geneva Odyssey costs CHF 17.9 and the Romantic Road tour
costs 14.90 EUR. You pay once, then everyone in the vehicle can
enjoy the experience together. In the future, we will also offer
bundles for several tours so you can discover more regions at a
reduced price.
How long does a tour usually take?
The tour is designed as a full day on the road, with regular stops
and walking loops. If you want to explore almost everything,
including extra photo breaks and longer visits, you should plan
closer to two days. You can also split the itinerary into several
shorter segments over different days if that suits your schedule
better.
Do I need an internet connection to use the app?
You need an internet connection once, to download the app, your tour
and the offline map before your trip. On the day of the road trip,
everything runs offline and uses only GPS, so you can enjoy the
full experience even with no mobile coverage. External links, such
as websites or videos, will still require a connection.
Will the audio play automatically when we reach each point of
interest?
Yes, that is the core principle of Exploor. Once your tour is
downloaded and GPS is activated, the app uses your position to
trigger live commentary as you enter each GPS zone. As you see the
landscape, villages or monuments outside, the narration starts
automatically and explains what you are looking at, without you
needing to touch your phone.
Can I start, pause and resume a tour whenever I want?
Yes, you are completely free. You can do the tour in one full day,
spread it over several days or just enjoy one segment at a time.
You can pause for lunch, a swim or a museum, then resume exactly
where you stopped, or jump directly to a specific part of the
route. You can even pick it up again the next day or the following
weekend, you stay free to continue whenever it suits you.
Where are the tours located?
The first Exploor tour is a scenic loop of about 80 km around Lake
Geneva, between Lausanne and Villeneuve. It includes highlights
such as Vidy and the Olympic park, the Lavaux UNESCO vineyards,
Saint Saphorin, Vevey, Montreux, Chillon Castle and the Lausanne
Old Town. New European routes are in preparation and will be added
step by step.
Are the tours only meant for driving?
Yes, Exploor is built first as a road trip by car. The timing of
the audios, the choice of roads and the suggested stops are all
designed for drivers and passengers who want to discover a region
at their own pace. The experience also works very well in a
campervan, taxi, ride share or on a motorbike, as long as you
follow roughly the same roads and can stop when you want.
How do the walking loops work during the tour?
At some key stops, the app invites you to park and explore on foot.
Most walking loops last around 30 minutes and fit easily into your
day. Some loops are fully guided, with audio that triggers
automatically as you walk, just like in the car. Others are more
free, with points of interest marked on the map that you can tap to
hear stories whenever you like.
Do I need to keep my smartphone charged?
Yes, your smartphone's location feature uses more battery than
usual. It's unlikely the battery will last all day. To avoid
interruptions, it's essential to keep your smartphone charging
during the tour. Here are several ways to charge it: #1 - Via the
vehicle's USB port: This is the simplest solution, especially if
you're using this port for audio. However, if you're using
Bluetooth, interference may occur. #2 - With an adapter on the
12-volt socket: Plug your smartphone directly into your vehicle's
cigarette lighter socket using an adapter. #3 - With a power bank:
If you have one, this is also a practical and flexible option.
Are the tours available in different languages?
Yes. Tours are currently available in French and English. German is
planned as the next language, and other languages will follow as
Exploor expands to new regions. You simply choose your preferred
language in the app.
Can the audio play through my car's speakers?
Yes, the app works like a regular audio or music app, so you can
listen through your car speakers via Bluetooth, cable or your usual
connection. This is the experience we strongly recommend, because
the tour mixes narration and music, and good sound really makes the
journey more immersive and enjoyable for everyone in the car.
How can I play the app's audio commentary through my car's sound
system?
Option #1 - Bluetooth Connection: Use a separate charging cable, as
plugging the phone into the USB port at the same time can cause
interference. Turn on Bluetooth on your phone. Start a Bluetooth
pairing on the car's multimedia system. Confirm pairing on both
devices. If pairing fails, manually search for the car's Bluetooth
in your phone settings. Make sure the vehicle's audio source is set
to 'Bluetooth' and displays your phone's name. Test by playing
commentary through the app. If problems persist, try another
connection method. Option #2 - USB or AUX Cable: Some vehicles allow
direct connection via USB or auxiliary cable. Plug the phone into
the car's USB or AUX port. Check that the audio source is set to
USB or AUX. Test by playing commentary. If it doesn't work, use the
Bluetooth method instead. Note: Connecting to both USB and Bluetooth
simultaneously can cause audio conflicts in some vehicles. Option
#3 - Apple CarPlay or Android Auto: Feature coming soon.
Do the tours expire or have a time limit?
No, there is no time limit. Once you buy a tour, you keep lifetime
access to it on your account, updates included. You can come back
to the region months or years later and replay your favourite
sections without paying again.
How do I buy a tour?
Download the Exploor app on iOS or Android, open it and browse the
available tours. Select the tour you want, read the description,
check the price and then confirm with a secure in app payment. The
tour is added to your account, and you can download it for offline
use before your trip.
Do I have to follow the exact route suggested?
The tour is designed as a loop, and you will get the best
experience if you broadly follow this route. That is how the timing
of the stories, viewpoints and walking loops has been optimised.
That said, you stay in control. You can make detours, skip a stop
that does not interest you or add your own viewpoints, then use the
map to rejoin the official route whenever you are ready to continue.
Can we make the playback manual and just play audio when we want?
Yes. At any time you can open the map or the list of stops and press
play on an audio manually. This is ideal if you want to listen
again to a favourite story, catch up on something you missed or
enjoy the content at home after your trip. On the road, we still
recommend keeping automatic GPS triggering active for the most
natural experience.
Can I use Exploor with public transport, like a train or bus?
Exploor is designed primarily as a car road trip, and this is where
you get the full experience with freedom to stop and walk. However,
a large part of the loop can also be followed by train or bus. In
that case, some audios may not trigger automatically, because public
transport does not always pass exactly through the GPS points. You
can still open the map and play most stories manually when you reach
a place, but automatic timing will be less precise than by car.
How will I know when new routes are available?
The best way is to follow Exploor on social media. On Instagram,
Facebook and TikTok we announce new tours, share previews, photos,
local tips and sometimes contests and giveaways before a route goes
live. When a new tour is released, it will also appear in the app
catalogue, and you may see a notification inviting you to discover
it.
Can I buy a tour for another person as a gift?
Exploor tours are perfect to share in the same car with friends or
family, using a single purchase. If you want to offer a tour to
someone who will travel without you, the simplest option is to gift
them an Apple App Store or Google Play Store gift card so they can
buy the tour directly in the app. For special occasions or group
gifts, you can also contact us so we can suggest the best solution.
Any other questions?
Feel free to contact us through the contact form or at
hello@exploor.app. We are at your disposal and will get back to you
within a few hours.
